← View all Metro Appliances & More careers

Metro Appliances & More

Service Desk Coordinator

•Full-time
$20 hourly

Apply

About the Job

Metro Appliances & More in Oklahoma City has a full-time position available for a Service Desk Coordinator.

Hours:

Monday – Friday: 8am – 5pm

Pay: $20.00 per hr.

Duties:

Serve as the main point of contact for customers regarding service needs.
Coordinate/schedule service appointments for customers as necessary or direct them to the proper servicer/manufacturer.
Properly document any notes regarding scheduled service appointments in customer invoices.
Communicate with customers and salespeople in a timely and professional manner.
Provide repair updates to customers.
Return customer phone calls the same day.
Handle any warranty-related tasks regarding service.
Order necessary parts when needed and check-in parts daily and get them to the correct location.
Prepare, log, update, and file service work orders on vendor websites and ServicePower.
Follow up with customers to ensure satisfaction after service completion.

Skills:

Ability to stay organized.
Must be able to multi-task.
Ability to communicate effectively and professionally.
Listen to complaints and maintain composure with customers.

Requirements:

Customer service experience preferred, but not required.
Computer knowledge.
Data entry.
Must pass a criminal background check and a pre-employment drug screen.

Benefits:

Medical, dental, prescription and life insurance.
Paid holiday.
Paid vacation/sick days.

About Metro Appliances & More

Metro Appliances is an employee-owned company involved in the sale of major appliances to builders, contractors and homeowners. We offer over 40 brands and operate 11 showrooms in 5 states. We are one of the largest distributors in the Midwest. Our company has been providing the lowest cost appliances since 1974. Supplier of appliances for most major brands, lighting fixtures and outdoor furniture.

Apply